Room 9 Conference Room Projectors and Displays

How to Troubleshoot Franklin Conference Room Projector

1. Power off then power back on the projector (you may have to wait ~5m for the fan to stop before powering back on).
2. Make sure the selected input on the projector matches the port you are plugged into.
3. HDMI 1 = If plugged into Floor Pocket
4. HDMI 2 = If plugged into Wall Jack
5. If it's still not working, replace the HDMI cable.
6. If it's still not working, use the Eleanor Display and submit a tech ticket.

How to Troubleshoot Improvement Conference Room Display/TV

1. Power off the power strip behind the TV and power back on.
2. Make sure the selected input on the TV matches the port you are plugged into.
3. HDMI 1 = If plugged into Floor Pocket
4. HDMI 2 = If plugged directly into TV
5. If it's still not working, replace the HDMI cable.
6. If it's still not working, use a different room and submit a tech ticket by submitting an email to [e-mail]. 

How to Troubleshoot Kanberg Conference Room Display/TV

1. Power off the power strip behind the TV and power back on.
2. Make sure the selected input on the TV matches the port you are plugged into.
3. HDMI 1 = If plugged into Floor Pocket
4. HDMI 2 = If plugged directly into TV
5. If it's still not working, replace the HDMI cable.
6. If it's still not working, use a different room and submit a tech ticket by submitting an email to [e-mail]. 

How to Troubleshoot 4th Floor Conference Room Display/TV/PolyVision

1. Power off the power strip behind the TV and power back on for about 3 minutes.
2. If using the adapter, make sure that the HDMI cable is plugged in to the adapter.  
3. With the remote, ensure that HDMI 2 is selected as your input option.
4. Ensure that the Polyvision camera's power cable is plugged in to the power strip.
5. If the display is still not working, replace the HDMI cable.
6. If it's still not working, use a different room and submit a tech ticket by submitting an email to [e-mail]. 

How to Troubleshoot TBD Room Display/TV/PolyVision

1. Power off the power strip behind the TV and power back on for about 3 minutes.
2. If using the adapter, make sure that the HDMI cable is plugged in to the adapter.  
3. With the remote, ensure that HDMI 1 is selected as your input option.
4. Ensure that the Polyvision camera's power cable is plugged in to the power strip.
5. If the display is still not working, replace the HDMI cable.
6. If it's still not working, use a different room and submit a tech ticket by submitting an email to [e-mail]. 

How to Troubleshoot R9 HeartBeat Room Display/TV/Cisco Webex

1. Power off the power strip behind the TV and power back on for about 3 minutes.
2. Make sure the selected input on the TV matches the port you are plugged into.
3. With the remote, press Input and ensure that HDMI 3 is selected as your input option.
4. If it's still not working, unplug the HDMI cable from the adapter and plug directly in to your laptop.
5. If the Cisco device is frozen/not functioning properly, disconnect the ethernet cable and plug it back in. 
6. If it's still not working, use a different room and submit a tech ticket by submitting an email to [e-mail].