Okta FAQ

What is Okta?
Okta is a single, integrated platform that offers secure access to enterprise applications and information. It connects any person, via any device, in any context, to the technologies that they need to do their most significant work.

With Okta you’ll have:

• All your apps, only one password:  Enter just one username and one password, and you will instantly have access to all your applications.
• Easy access from anywhere: Your Okta homepage is available anywhere – whether you’re in a school, Room 9, working remotely, and even on mobile devices.  
• A customized experience: You can arrange the apps on your Okta dashboard anyway you want to. Tabs and a search bar will help keep you organized!
• Improved security: SSO adds a layer of protection to our network, student info, data and you.

Where do I log in to get to Okta?
Open a supported web browser and navigate to the KIPP NJ - Okta Homepage (https://kippnj.okta.com).

What is my username and password for Okta?
Your username is your full email address (e.g. [e-mail]) and your password is the same Windows password that you use to log in to your computer.

Which browsers does Okta work on?
Okta supports the following Web Browsers: Internet Explorer, Firefox, Safari, and Chrome. It does not support Microsoft Edge.

How do I use Okta?
You can watch this short video on how to use your Okta org called Getting Started with Okta

Can my admin see my login information?
The KIPP NJ Okta administrators can see your username, but they do not have access to your passwords.

Who do I contact in case of Okta emergencies?
In the case of an Okta emergency, please email [e-mail] to open a Tech ticket.

Is my information secure?
Yes, your information is secure. Okta provides rigorous security measures and controls to protect your information. Nobody (including the Technology team) has access or visibility into your passwords.

Where & how are my username and password stored?
Just as we use strong encryption to secure your data at Okta, we use strong encryption for your username and password credentials as well. This information is stored and maintained by Okta.

Why does my Okta session expire but some of the apps are still open?
Okta does not log you out of your applications even though you might be logged out of your Okta session.

What is a plugin?
Plugins are applications that can easily be installed and are used as a part of a web browser.

Do I have to use a plugin?
Yes, some of the applications we have configured require the use of the Okta plugin.

Is it safe to install the Okta plugin?
Yes, the Okta plugin is very safe to install.

Why do I have to input my password for some apps and not others?
For applications that already use your Windows username and password for login (e.g. Outlook Online, PowerSchool), Okta is able to pass that information directly to the application.

For applications that do not use your Windows credentials, Okta needs you to provide that login information the first time that you launch the app. Okta will then securely store this information so that you will never be prompted again.

What is the process when I have to input my password for some apps?
The first time that you launch a new app, you may be required to enter additional login information. Enter the required username and password necessary to log in and then click the Sign In button.

When you return to your Okta home page, you will be asked to confirm if Okta was able to sign you into your application successfully. If your login was successful, click Yes and Okta will store your credentials so you will not need to enter them again. If however, your login was unsuccessful, click No and you will be prompted to re-enter the username and password once again.