- In Zendesk, click on the Gear icon , located on the left side.
- Under Manage, click on Views.
- On the right side click on the All Shared Views drop down menu and click on Personal Views.
- Click on Add Views
- Set the Conditions that you would like your view to have. If needed you can add more conditions by clicking on the icon.
- It is recommended to set at least the Ticket: Status and Ticket: Group conditions under the Meet all the following conditions: section when creating views.
- When finished, click on Create View.
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