Zoom: Basic Troubleshooting Steps

The following are basic steps for Zoom troubleshooting when having issues.  

Accessing Zoom via a web browser/Chrome/ChromeBook

• Sign out from the Zoom account (if logged in)
• Clear cache and cookies of your browser (make sure you save necessary data)
• Clear the browsing history (preferably, all time)
• Restart your browser and try to join the meeting again

Application (Desktop Client)

• Uninstall and reinstall the app (may need assistance from Tech team for student ChromeBooks as this is pushed via policy)

Contacting the tech team for assistance:

If you are contacting the tech team for Zoom assistance, please include as much of the following info as possible:

• Zoom Meeting ID
• Date/Time of issue
• Name of user(s) affected by the issue
• Name of Meeting Organizer/Host (if possible)