Troubleshooting Connectivity/Site Loading Issues

If you’re having issues with your internet connection , here are some steps you can take to troubleshoot the issue

1. Disconnect and reconnect to the Wi-fi that is causing the issue.
   • To disconnect, click the Wi-Fi icon at the bottom right of your taskbar
     
   • Click Disconnect under the network you're currently connected to. This will always be at the top of the list.
     
   • Wait a few seconds and then click Connect under the same network.
     
   • Try browsing multiple sites to ensure your internet has returned - YouTube, news outlets, etc.
   • Following these steps is also helpful when moving a large distance while on-site as well.
     
   • If these steps do not resolve your issue, refer to Step 2 below.
2. Connect to another available network
   • If you are on TS_Staff_Wireless switch to TS_Staff_Device, or vice versa.
     
   • Click the Wi-Fi icon at the bottom right of your taskbar
     
     
   • The network you are currently connected to will say 'Connected, secured' beneath its name as shown below under TS_Staff_Wireless. Click the network you wish to connect to and hit Connect.
     
     
   • You should be on TS_Staff_Wireless while using your KIPP issued staff device and TS_Staff_Device for any personal devices.
   • If you perform this switch and require credentials to reconnect to TS_Staff_Wireless, reach out to Tech at [e-mail].
3. If options 1 and 2 are unsuccessful in resolving the issue, save any open documents and restart your device.
   
   • Click the Start button at the bottom left of your taskbar to open the Start Menu
     
     
   • Click the Power button at the bottom left once the menu has been opened
     
     
   • Click Restart within the new menu that pops up to restart your device.
     
   • Once the restart has finished, sign-in to your device and attempt to browse the web.
4. If none of the above options help to resolve your issue, reach out to Tech at [e-mail].