How Rosters Work | KIPP Miami

First off: THANKS to your awesome Ops & Registrar team for managing student rosters in Focus!

What you need to know: rosters come from Focus, and your Ops and Registrar team owns them. Clever and every app downstream just copy what Focus says. Fixing it in Clever isn't possible - it has to be fixed at the source.

How rosters actually flow

Focus → Clever → your apps. Overnight. A change made in Focus today shows up in Clever tomorrow morning, and in most apps shortly after that.

That means three things:

• There's no way to add a student directly in Clever or in an app and have it stick.
• A same-day fix in Focus won't appear the same day.
• If a student is missing from an app but present in Clever, that app may simply not have finished its own sync yet.

What to do

The problem	Who fixes it
A student is missing from my class	your Ops and Registrar team: they update Focus
A student who left is still on my roster	your Ops and Registrar team
I'm not listed as the teacher for my section	your Ops and Registrar team
My co-teacher can't see the roster	See below: often the Teacher/Staff choice, not the roster
The roster is right in Focus but wrong in the app after 48 hours	[e-mail]: that's a sync problem and ours to chase

Co-teachers and non-standard roles

A lot of "my roster is wrong" turns out not to be a roster problem:

• Check which Clever account you're in first. Profile icon, top-right → Switch to Staff account. Your Teacher account only shows sections you're assigned to in Focus; your Staff account shows everything at your school. This is the most common cause. See How staff log in to Clever.
• Co-teachers get a Teacher account only if they've been assigned to the section in Focus. If you co-teach and your roster is wrong, ask your Ops and Registrar team to confirm you're assigned - and use Staff meanwhile.
• Most apps cap how many teachers can be attached to one section. If your section has several adults, some may not come through.
• Substitutes, contracted staff, and non-teaching roles frequently don't roster automatically. These are a known gap in our systems - email [e-mail] rather than waiting.

New students

A newly enrolled student needs a Google account before anything else works. That's created automatically, but not instantly - usually the next morning. Then Clever, then the apps. A student enrolled this afternoon will not be in iReady tonight.

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Last reviewed August 2026 · Maintained by the KTAF Data team