How to Recover Answers or Log Files

Error: When a student encounters an error, you may have to locate these files to recover student responses.

Procedure for Chromebooks

1. Launch the TestNav app
2. From the login screen, simultaneously press CTRL+Shift+Z, and then a File Viewer box appears
3. Plug in a USB memory stick to an available USB port
4. Click the download button next to the SRF and Log files  you want to download
5. When the window opens, select the USB memory stick, and click "Save"

Procedure for Windows

1. Plug in USB memory stick into an available port
2. Click on the "Start" menu from the run dialog box, then type: C:\Users\USERNAME\Pearson\
3.        (when entering the username, reference  below for the correct username)

• NCA -  NCstudents1
• TEAM - Teamstudents1
• SPARK - SPARkstudents

1. Press "Enter"
2. A Window's Explorer box should appear. You will see two folders: 1) srf, and 2) logs
3. Navigate to those folders and copy the files  you need to a USB memory stick

Procedure for Apple MAC

1. Plug in a USB memory stick to an available USB port
2. Click on the "search icon" in the upper-right corner and type "Pearson," and hit enter
3. A window should appear and you will see two file folders labeled "srf" and "logs"
4. Navigate into those folders and copy the files you need to the attached USB memory stick