Technology
Zendesk Help
Mobile Devices
Google Chrome Browser
Multi-Factor Authentication (MFA)
- Installing Google Authenticator - iOS (iPhones/iPads)
- Installing Google Authenticator - Android
- Google 2-Step Verification: iOS (iPhone/iPad) Google Authenticator Enrollment
- Google Multifactor Authentication Enrollment
- Okta Multifactor Authentication (MFA) Enrollment
- Multi-Factor Authentication (MFA) Intro and FAQ
Mac OS
Google Security
- Google 2-Step Verification (2SV): Using Backup Codes
- Google 2-Step Verification (2SV): Generating Backup Codes
- Google 2-Step Verification (2SV): Text Message (SMS) or Voice Enrollment
- Google 2-Step Verification: Android Google Authenticator Enrollment
- KIPP NJ/KIPP Miami Google Security Standards (as of Sept 2019)
- Sharing Google Files & Folders
Okta Help
- How to Change Okta SSO Apps/Website Passwords
- How to Change Your Password using Okta
- How to Enable Self-Service Password Reset
- How to Reset Forgotten Password Through Okta
- How to use Okta for the First Time
- Installing Okta Verify - Android
Windows 10
Email Help
- Distribution Lists for Leadership Teams
- How to Block Specific E-mail Addresses or Domains in Office 365
- How to Change Your Outlook Profile Picture
- How to Create Rules in Outlook
- How to Delete an Address from Your Outlook Cache
- How to forward your Google Apps email to Outlook
Assessments Troubleshooting
Printer and Laminator Help
Projector Help
Staff Computer Help
- How to Access our Network Remotely (VPN)
- How to Back Up Your Computer to Google Drive
- How to Change Your Default Apps
- How to Change Your Default Speakers
- How to Enable Control Keys
- How to Identify the Secondary Charging Port
Student Computer Help
- Adjusting Chromebook Zoom and Magnification
- Checking student accessibility of YouTube videos
- Chromebook Not Powering On
- How to Change Language on a Chromebook
- How to Change Sound Output on Chromebooks
- Keyboard Typing Wrong Keys