How to Reset Forgotten Password Through Okta

If you forgot your password, you can reset it without having to submit a Technology Ticket as long as you followed and completed your onboarding instructions on setting up Self-Service Password Reset.

In case you have not set it up, you will have to set it up by following this Help Center Article: How to Enable Self-Service Password Reset

1. From Chrome, go to kippnj.okta.com.
2. Click on Need help signing in?
3. From the drop down menu, click on Forgot password?
   
   
4. You can choose from two options: Reset via SMS or Reset via Email
   
   
   • Reset via SMS
     
     1. Enter your Verification Code in the Text Box
     2. Click on Verify
   • Reset via Email
     
     
     1. If you have access to your email,
5. After choosing either option, you will be prompted to answer the Security Question you have previously set when you first enabled Self-Service Password Reset. In the Text Box, enter your answer.
   
6. Click Reset Password.
7. You will be prompted to reset your password, follow the instructions on password requirements and enter your new password twice in the New password and Repeat password text boxes.
8. Click Reset Password and sign into your account.